Refund policy

Return and Refund Policy

We want you to feel confident shopping with Mavix. You may request a return within 30 days of receiving your order.

Return eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it, with its original packaging and proof of purchase.

Gift cards are non-returnable.”

How to request a return

To request a return, email us at fenezcadavidson@gmail.com within 30 days of receiving your order. Include your order number and the reason for your request. Please wait for our approval and return instructions before mailing your item.

For approved returns, Mavix will provide a prepaid return shipping label at no cost to you. We will also provide the return address and instructions on how to send your item. Please do not mail any item before your return is approved.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us as soon as possible at fenezcadavidson@gmail.com with your order number and photos of the issue so we can review it and help resolve the problem.

Non-returnable items

In addition to the exclusions listed above, certain items may not be returnable, including perishable goods, custom or personalized products, and hazardous materials. Contact us if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to get the item you want is to request a return for your original item. Once the return is approved, you can place a separate order.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery, for any reason and without justification. The item must be unused and in its original condition and packaging. Proof of purchase is required.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post it.

If more than 15 business days have passed since your refund was approved, contact us at fenezcadavidson@gmail.com.